The needs of the new business management are making companies turn to new processes, new ways to perform, and enhanced security. The ‘Company of the New Era’ is the one that achieves all these effectively ensuring they are able to perform the essential tasks of this new business environment.
Karla is at the airport, she is about to fly to attend a meeting with a new client in another city. She uses her iPad to connect to the corporate network, she gets some data for her presentation, she’s got an email from the new client with the administrative information to register them as clients; she connects to the CRM system and registers the new client, it syncs and adds the information to the ERP as well.
“The network will always be running…”, they say. “If I ever have trouble with my laptop or any other device, the guys from Help Desk will handle it in a matter of seconds…”, they say.
“Please hold, our system is loading…” Hearing this becomes annoying! More when the client is in a hurry!
Certainly companies with defined mobility policies have higher returns on their mobility investments in terms of workforce flexibility, employee responsiveness to customer needs, as well revenues and profitability that can be attributed either to their investments and the employees’ satisfaction.
IT departments must develop and deploy applications to run on a variety of platforms and formats including iOS, Android, BlackBerry and Windows Mobile, in combination with others used by some employees and the personal ones in the BYOD format, they all must live in these unique environments.